I have now migrated the content from the “All of us are smarter than any of us” blog to my new site: www.chriscollison.com/blog – please update your favourites/bookmarks/links.
All of the new posts are there too!
September 10, 2015
I have now migrated the content from the “All of us are smarter than any of us” blog to my new site: www.chriscollison.com/blog – please update your favourites/bookmarks/links.
All of the new posts are there too!
April 27, 2015
Last week marked the end of this year’s Masterchef competition in the UK. Once again our family sat, drooled and marvelled at the creations of Simon Wood, this year’s winner. His combination of ingredients, skills, techniques and presentation was outstanding, and from the minute the camera zoomed in on his final three courses, you know that you had seen what good looks like.
For his starter he cooked octopus served with chorizo crisps, cannellini beans and chorizo salad, brunoise tomatoes and a sherry and smoked paprika vinaigrette.
His main course was squab pigeon served two ways — roasted breast, and a pigeon leg bon-bon, stuffed with pigeon leg meat, chicken, mushroom duxelle and Armagnac — served with three types of heritage carrots, pommes parisienne, girolle and trumpet mushrooms, carrot puree, watercress puree and a cassis jus.
For pudding he whipped up a lemon posset topped with citrus tutti-frutti – charred grapefruit and orange, a lime tuile and limoncello — topped with pistachio crumb, edible flowers, tarragon leaves and a lime air. Mmmm.
When it comes to organisations, with such a wide range of available knowledge-related ingredients, tools and techniques which can have a potential impact, it can difficult to discern “what good looks like” and which ingredients should be given prominence at different times. But that shouldn’t stop us trying!
Here’s my attempt to describe what it good looks like when it comes to knowledge management…
Leadership. Leaders in the organisation are collaborative role models, challenging people to ask for help, seek out, share and apply good practices. This inspires curiosity and a commitment to improve.
Collaboration. People have the desire and capability to use work collaboratively, using a variety of technology tools with confidence. Collaboration is a natural act, whether spontaneous or scheduled. People work with an awareness of their colleagues’ availability and expertise and use collaboration tools as instinctively as the telephone to increase their productivity.
Learning. People instinctively seek to learn before doing. Lessons from successes and failures are drawn out in an effective manner and shared openly with others who are genuinely eager to learn, apply and improve. Lessons lead to actions and improvement. Project and programme management create a healthy supply and demand for knowledge, and can demonstrate the value it creates.
Networking. People are actively networking, seamlessly participating in formal communities and harnessing informal social networks to get help, share solutions, lessons and good practices. The boundaries between internal and external networks are blurred and all employees understand the benefits and take personal responsibility for managing the risks.
Navigation. There are no unnecessary barriers to information, which is shared by default and restricted only where necessary. Information management tools and protocols are intuitive, simple and well understood by everybody. This results in a navigable, searchable, intelligently tagged and appropriately classified asset for the whole organisation, with secure access for trusted partners.
Embedding. Knowledge management is fully embedded in people management and development, influencing recruitment and selection. Knowledge-sharing behaviours are built-into induction programmes and are evident in corporate values and individual competencies. Knowledge transfer is part of the strategic agenda for HR. The risks of knowledge loss are addressed proactively. Knowledge salvage efforts during hurried exit interviews are a thing of the past!
Consolidation. People know which knowledge is strategically important, and treat it as an asset. Relevant lessons and practival recommendations are drawn from the experience of many, and consolidated into guidelines. These are brought to life with stories and narrative, useful documents and templates and links to individuals with experience and expertise. These living “knowledge assets” are refreshed and updated regularly by a community of practitioners.
Social Media. Everybody understands how to get the best from the available tools and channels. Social media is just part of business as usual; people have stopped making a distinction. Serendipity, authenticity and customer intimacy are increasing. People are no longer tentative and are encouraged to innovate and experiment. The old dogs have learned new tricks! Policies are supportive and constantly evolving, keeping pace with innovation in the industry.
Storytelling. Stories are told, stories are listened to, stories are re-told and experience is shared. People know how to use the influencing power of storytelling. Narrative is valued, captured, analysed and used to identify emergent patterns that inform current practice and future strategy.
Environment. The physical workplace reflects a culture of openness and collaboration. Everyone feels part of what’s going on in the office. Informal and formal meetings are easily arranged without space constraints and technology is always on hand to enhance productivity and involve participants who can’t be there in person.
How’s that for some food for thought?
March 7, 2015
Next month marks my tenth year as an independent consultant. How time flies when you’re, well, learning to fly…
As I look back over those years, and the privilege of working with 120 different organisations, there are many high spots (as well the odd moment I’d prefer to forget!). One particular type of activity stands out as my favourite, running a knowledge-sharing and learning consortium.
Let me explain how they work, and why they are so effective.
They typically start with a conversation initiated by a client which goes something like this…
“We keep going to conferences and feel like we’re hearing from the usual suspects, and seeing the same glossy presentations, but not learning anything new. Could you find us a number of peer organisations to learn from and with – and facilitate a number of high-intensity meetings for us?”
And in a nutshell, that’s what a knowledge-sharing consortium is: a limited series of meetings between different organisations at similar levels of maturity with a commitment to openly share and learn. You could say that it’s the perfect blend of a Community of Practice and a Peer Assist, with a brilliant mix of non-competing organisations.
I have co-facilitated my consortium programmes with my good friend and consultant colleague Elizabeth Lank. It takes the energy and abilities of two facilitators to help 25 participants get the maximum benefit from their investment. You need to give it everything you’ve got. I know that both Elizabeth and I end each event with that feeling of “positive-tiredness” that comes after the last member has departed happy and the celebratory G&T has been poured, to help with our After Action Review.
So thank you to Schlumberger, Shell, BT, Unilever, GSK, Freshfields, Oracle, ABN Amro, Syngenta, Pfizer, PwC, Freshfields, NHS, Audit Commission, the International Olympic Committee and others – thank you for making those events so memorable and enjoyable.
Here are my reflections…
Lessons, recommendations and design principles for a knowledge-sharing consortium.
Stop press! We’ve had an approach from a large international company who want to participate in a consortium focusing on effective collaboration, virtual working and network/community building, and we have just started the search for suitable consortium members.
So if this an area that your organisation has experience with, and you’re particularly interest in joining with some peer organisations to learn more, then please contact me for details. I can guarantee it’s even better than raindrops on roses…
February 5, 2015
Is it true that the best things come in small packages when it comes to knowledge?
I came across this helpful framework for thinking about the way we approach the packaging and sharing of knowledge. (Thanks Elizabeth for spotting it).
Just in Case. That’s been the unspoken but underlying mantra of many KM programmes. Let’s capture everything – all of those documents, lessons, transcripts and store them in a folder, just in case we need them in the future. It’s like archiving, but without the indexing rigour that a professional would apply.
So when that moment of need does arrive, it’s often too difficult to extract than insightful nugget or reusable example. It can be like rummaging through the rubbish bin to find that set of keys you dropped. You get messy and frustrated trying, then you give up and get a new set cut.
Now of course, there are often procedural and legal reasons why we do need to store everything associated with a particular individual or process – but we should watch out for tendencies to become Organisational Hoarders!
Just in Time. One of Dave Snowden’s truisms is “you don’t know what you know until you need it”. We need a way to harness current knowledge and recent experience right in our moment of need. We’re not going to do battle with the SharePoint search function, and we’re not going to read through a pile of case studies or lessons learned reports in order to separate the signal from the noise.
And how do we know that yesterday’s lesson will serve today’s problem? We don’t have time for that – we have a real need, a desire to satisfy that need right now and we can’t ask questions of our documents!
How do we best respond to that? Just-in-time points us towards the tapping of formal communities and informal networks, inside and outside organisations. It’s the domain of knowledge jams on Jive and Yammer, questions to our Twitter networks. Face-to-face, it’s a great place to use techniques like Peer Assists and “Speed Consulting”. Sometimes those interactions will point people back to content and documents, but they cut through the noise and provide access to a willing army of experienced volunteers – when faced with a cry for help – are often only too willing to help.
Just enough. I didn’t have time to write you a short letter, so I wrote you a long one. Lack of time, and lack of strategic focus are two reasons why we end up with a Just-in-Case approach to content and documents.
Curation takes time, and it requires expertise. It’s best played as a team sport rather than an individual perspective – but it makes a huge difference when it comes to creating an asset which educates and informs the reader/learner.
Are we planting vast fields of information assets? Or are we harvesting fruitful knowledge assets? The latter is designed to provide just enough – and also to enable digging on the specifics details
Just for me. Perhaps that should be the ultimate goal of our work an KM professionals. To be able to mine the riches of just-in-case knowledge, to deliver it at the moment I need it, to hone it down so that it’s the perfect fit (not too much or too little) for my knowledge gaps and can be easily applied… and to do it in such a way that it’s tailored for my personal needs. Now that’s quite a proposition.
January 12, 2015
It shouldn’t surprise me after all this time, but it does.
I’ve conducted around 30 interviews in two different organisations in the last couple of months, as part of some KM strategy work. The answers to the question: “what does knowledge management mean to you?” are often so varied, and usually include just one or two components or approaches . People have such different perspectives on what knowledge management is – and it’s rare for anyone to connect the different components together in any kind of holistic framework. “It’s about how we get the right knowledge to the right person at the right time. Oh and it’s to do with networks and conversations too.”
To be fair, knowledge management has been poorly defined and communicated in the external world, so it’s little wonder that people in organisations often approach it like the blind men and the elephant – each sensing a part, but not the whole, and drawing their own conclusions.
Here’s a holistic model for knowledge management. It isn’t new (it’s based on the model from BP in Learning to Fly)- but it’s still relevant and current today and does a good job of plotting a route through the KM landscape. Let me build it up for you.
Start with the day-to-day matter of performance management and project management, where people and teams agree to goals and targets in order to deliver value which generally takes the form of profits for shareholders – or value for stakeholders.
How do they do this? By using and developing knowledge – their own expertise, knowledge from the team, elsewhere in the organisation, from professional advisors or others outside the organisation.
It’s a given that KM needs to connect directly to the goals and objectives of the organisation. So how does knowledge management improve, or accelerate the way in which they are achieved?
Firstly, through the application of learning. Learning before, during and after activities.
Without learning, we end up recycling old knowledge and documents – trapped between “connect and collect”, but not creating anything new.
With processes for learning before and after in place, it’s important to manage the outputs of those processes – and to continue to refine, collate and curate a living, evolving, media-rich “knowledge bank”, from which withdrawals and deposits can be made.
…but of course, the capture knowledge is just a shadow of the knowledge which will always remain in the heads of individual experts, and within networks of people with questions, answers, experience and ideas. The reserves in this human knowledge bank are far greater.
These networks and experts play a vital role in collating and curating knowledge on behalf of the organisation. They have the current awareness and they understand the most pressing business issues. Who better to steward the knowledge than an emergent community of subject matter experts and practitioners?
So now we’ve connected performance and project management with learning, learning with codification, and codification with networks, experience and expertise. The final part of the model recognises the role that culture and leadership behaviours and actions play to sustain an environment where these processes can thrive and interconnect.
What motivates people to make the time to learn, connect and collate knowledge such that the value and efficiencies have a chance to flow through and create the stories to inspire others? How can leaders reinforce and role-model this?
It can take a little time to give birth to this kind of a supportive culture – but then again, elephants to have the longest gestation period of any mammal, so we shouldn’t be surprised.
January 7, 2015
Continuing from my top ten KM consulting highlights (in no particular order!) from 2014…
6. Sharing Knowledge in the Offshore Wind community
The UK is a world leader in the Offshore Wind Energy business, and with multiple companies involved in planning, developing and constructing wind farms, there is huge potential for reducing the cost (and increasing the size of renewable energy “pie”) by sharing knowledge between the industry players – who happen to be competitors! It’s a classic example of tragedy of the commons.
I have been working with all of the main stakeholders over the past year to develop a community of practice, a common language, and a series of sharing workshops to help this group of companies to trust, share, connect and learn whilst respecting the commercial limitations which exist. Where of you start? Where are the safe places to begin knowledge-sharing? It’s an unconventional community of practice – but a fascinating one to work with.
7. Communities in Copenhagen
After nearly ten years of independent consultancy in KM, I finally managed to combine a business trip with an extra family holiday. My wife and daughters accompanied me to Copenhagen for a brilliant weekend, whilst I stayed on to work with Maersk Oil and help shape their work on communities of practice.
8. The African Evaluation Association conference in Cameroon.
I have to admit, I love visiting new countries, so when I was asked to speak and deliver workshops at the AfrEA 2014 conference in Yaounde, Cameroon, it didn’t take much to persuade me.
Being exposed to the sheer breadth and depth of M&E activity in the development sector – and the natural way in which Knowledge Management dovetails into this important work was an eye-opener. Meeting Rituu Nanda, who has worked so hard with the AIDS constellation, building on Geoff’s work with UNAIDS which we wrote up in Learning to Fly, was a real highlight for me.
Oh and the bread basket was certainly eye-catching!
9. Board Gamification in Syngenta
MAKE award winners Syngenta have been one of my longest-running clients, and I’ve had the opportunity to support their KM Strategy, Communities of Practice, Lessons Learned and Operational Excellence programmes. Whether it’s cartoons, glass knowledge-sharing awards, pocket cards or toolkits, I’ve always enjoyed their love of embedding knowledge in artifacts and their courage to innovate. One of the best examples of this was the creation of a board game about the early stages of leading of a community of practice, based on Snakes and Ladders. Of course, we called it “Snakes and Leaders”.
The game was used as part of an internal training programme for Network Leaders, and incorporated the ups and downs, celebrations and pitfalls of the first 100 days of a typical network, with some additional randomised surprises and challenges.
Here it is being played by fellow participants in the Knowledge Driven Performance consortium.
Tearfund is a charity which has been important to me for as long as I can remember. Their approach to After Action Reviews made it into Learning to Fly, and I had the chance to visit them to work on their Organisational Learning Strategy a few years ago. Towards the end of last year, I was asked to join their People and Learning committee as an non-executive external advisor; something I really look forward to contributing towards. What makes this extra special is that my eldest daughter Martha is also working with Tearfund on their No Child Taken campaign against Human Trafficking as a public figure, following her appearance on the Great British Bake Off (aka PBS British Baking Show), so we will be able to share knowledge over her cake experiments!
Looking forward to seeing what 2015 has in store…
January 5, 2015
The start of a new year is a good time to look back over the previous 12 months and reflect on some highlights – so here are the first five of my ten favourite moments of Knowledge Management Consulting from 2014 – in no particular order – I loved them all!
If you ever wondered what I get up to as a KM consultant, it will give you some insights…
1. A whirlwind trip to Iran. After a number of virtual presentations via Sharif University, I made my first trip to Iran, visiting Tehran and then flying to the beautiful, ancient city of Isfahan. What an amazing appetite for knowledge! After presenting at the Iran MAKE awards ceremony, I ran (see what I did there?) a number of simultaneously translated workshops for large audiences who had huge interest and no end of questions. My host from Sharif had to spirit me away to another room during the coffee times so that I had a chance to draw breath. Here’s a shot of some of some participants conducting the Marshmallow Tower exercise to apply the fundamentals of KM.
2. Ethiopia with the UN. I have had the privilege of working with the United Nation System Staff college for several years now, and visited Addis Ababa twice last year to facilitate workshops on KM and Appreciative Inquiry with the Economic Commission for Africa. We discussed networking, and learning in depth, and worked up a 10-year vision for KM in the region. The photo below was a fun physical network analysis which brought a smile to everyone’s faces!
3. Google Glass for Knowledge Capture. I worked with a major Pharmaceutical company on their KM strategy and had the opportunity to visit their R&D facility on the east coast of the US to explore the connection between KM and Innovation, and encountered the use of Google Glass to capture and really understand the actions of development scientists. I had my first chance to play with them. Not exactly Raybans, but I still felt kind of cool.
4. Teaching KM for Programme Managers At Skolkovo Business School, Moscow. I have been part of the faculty at Skolkovo for two years now, and have enjoyed several trips to deliver modules on corporate leadership development programmes. The business school was only build in 2005. As you can see, it’s one of Moscow’s more innovative buildings.
5. The KDP Consortium visit to the Olympic Museum. If I had to choose a favourite assignment, I guess it would be the work I did with Elizabeth Lank facilitating the “Knowledge Driven Performance Consortium” programme for 20 KM leaders and champions from six different organisations. We met three times over a year to share experiences and learn lessons from a set of mature KM programmes. It was lovely to meet up again with old friends from MAKE winners Schlumberger and Syngenta, and to see the experience shared both ways with new clients like the IOC who hosted our meeting in Lausanne, Switzerland and gave us a private tour of their brilliant Olympic Museum. It’s a brilliant example of a knowledge asset which you can walk through and interact with.
So there are my first five highlights; five more to follow later this week.
What a privilege to have a job which enables me to see so much of the world, and support such a diverse group of clients. I’m counting my blessings.